About
A Texas-grown IT and print company built on decades of local business experience.
Our Story
Cowboy Technologies was founded by Robert Prather, bringing together a family of long-standing Texas companies under one roof. Our roots trace back to businesses like IBT Inc., established in 2011, Data Reprographics, serving San Antonio since 1973, AccuLaser, founded in 2004, Alice Copy Center, and the Omnium Management Group companies, including OMG and OMG Silvear, dating back to 2000 and 2008. Today, that combined experience allows us to support businesses with both their technology and their printing needs under a single, trusted local partner.
Cowboy Technologies is a San Antonio-based managed IT and print services company serving businesses across Texas. Our local team of experienced technicians, engineers, and support specialists brings decades of combined experience to every client relationship — backed by a full 24/7 remote help desk available around the clock for our Ultimate Care clients. When you work with Cowboy Technologies, you get a dedicated local team that knows your business and is always reachable.
Our Leadership Team
Robert Prather
Owner
Robert brings over 40 years of technology industry experience to Cowboy Technologies, including a distinguished career at IBM before transitioning into business ownership. After acquiring IBT — a San Antonio-based technology company with deep local roots — Robert consolidated its operations and founded Cowboy Technologies with a clear mission: give Texas businesses the kind of reliable, responsive technology support that actually shows up when it matters. He leads with a hands-on approach and a personal commitment to every client relationship.
Timothy Mallen
General Manager
Since entering the industry at just 19 years old, Timothy has spent decades building hands-on experience with several major manufacturers, with a background rooted firmly in the service side of the business. Today, he oversees day-to-day operations across both our IT and print services divisions, ensuring every client receives consistent, high-quality service. His technical background and operational expertise keep Cowboy Technologies running at the level our clients expect.
Ashley Mallen
Executive Administrator
Ashley brings over a decade of industry experience to Cowboy Technologies, complemented by years of management experience that shaped her operational instincts long before joining the team. Today she oversees the administrative, financial, and marketing operations of the business — spanning contract administration, client communications, sales operations, and business development. Her broad scope and deep experience ensure that every moving part of Cowboy Technologies runs with the consistency and professionalism our clients experience every time they interact with us.
Our Departments
Our administrative team keeps operations, client communications, and office functions running seamlessly.
Ashley Mallen — Executive Administrator (shown above in our Leadership Team)
Sandi Rabel
Office Manager
Sandi has been part of the copier industry since 1983, bringing decades of hands-on experience and expertise to our team. She specializes in billing and accounts receivable, keeping our clients’ accounts accurate and our operations running smoothly behind the scenes.
April Rodriguez
IT Coordinator
April coordinates IT service requests, scheduling, and client communications — keeping our technical team organized and our clients informed every step of the way.
Silver Martinez
Service & Billing Assistant
Silver supports our service operations and client relationships, managing incoming calls, directing requests to the right team member, and coordinating service so every client receives timely, responsive support.
Our certified copier and print technicians provide fast, expert service on Sharp and Kyocera equipment across Texas — from routine maintenance to emergency repairs.
Allen Drye★ Team Lead
Lead Copier Service Technician
As our lead copier service technician, Allen brings deep hands-on expertise with Sharp and Kyocera equipment and leads our field service operations across the region.
Ron Collins
Copier Service Technician
Ron is an experienced field technician providing reliable on-site service and support for our print services clients.
Our on-site IT team handles everything from network infrastructure and workstation setup to hands-on troubleshooting at your location — local technicians who show up when you need them.
Joshua Jaimes★ Team Lead
Lead IT Technician
Joshua leads our on-site IT operations, bringing hands-on technical skill and a client-first approach to keeping your network, workstations, and systems running smoothly.
Lisa Nation
Senior IT Engineer
Lisa brings deep engineering expertise to our IT team, designing and supporting the networks, servers and security that keep our clients running. When something complex comes up, Lisa is the one who makes sure it gets solved right.
Ultimate Care clients have access to our full-service remote help desk — available 24 hours a day, 7 days a week, 365 days a year. Our remote support team monitors your systems around the clock, responds to tickets at any hour, and resolves issues fast so your business never has to wait until Monday morning to get back up and running.
This is one of the most significant advantages of Ultimate Care — real human support at 3am on a Sunday is the same as 9am on a Tuesday. Your business does not stop, and neither do we.
Learn About Ultimate Care →Our Highlighted Partnerships
Ready to Work With a Local Team That Shows Up?
Local support, honest advice, and a team that actually answers the phone.