Ultimate Care
Your Managed IT Department
Most businesses only think about IT when something breaks. Ultimate Care is like having your own IT department, without the cost of hiring one. You get proactive technology management, security monitoring, 24/7 remote support, and covered support and project labor for one predictable monthly rate.
What’s Actually At Stake
When something goes wrong, the labor to respond adds up fast. Here is how Ultimate Care helps you handle it.
The Ransomware Attempt
Emergency response and recovery labor is usually billed by the hour. With Ultimate Care, 24/7 security monitoring helps catch threats early, and covered incident-response labor is included as outlined in your agreement.
The Phishing Click
One click on a bad link can put accounts at risk. Our security team investigates and helps secure affected accounts, with covered response labor included as outlined in your agreement. Security awareness training is also available to help your team spot the next one.
The Sudden Departure
When an employee leaves on bad terms, access needs to be shut off quickly. With Ultimate Care, coordinated user offboarding is covered support labor under your agreement and follows the same process every time.
HIPAA Breach Scenario
A misdirected email or unsecured device can expose patient records. Ultimate Care provides security monitoring and incident-response assistance, and Cowboy offers compliance support to help you implement and document the security controls your practice relies on.
The Audit Notice
A government contract or regulatory body can require proof of your security controls, sometimes with only days of notice. Cowboy can help you implement and document selected security controls, so you are not starting from scratch when the notice arrives.
The Identity Impersonation
Someone calls or emails posing as an employee, asking for a password reset or account change. Identity verification is part of the Ultimate Care support process for password resets and sensitive account requests, adding a layer of protection before any action is taken.
Unpredictable IT vs. The Cowboy Way
Unpredictable IT
Bills change every month
The Cowboy Way
One predictable monthly rate
Unpredictable IT
Problems show up without warning
The Cowboy Way
Proactive monitoring around the clock
Unpredictable IT
Extra charges for after-hours calls
The Cowboy Way
24/7 remote support included
Unpredictable IT
Cybersecurity sold separately
The Cowboy Way
Security monitoring built in
Unpredictable IT
Projects invoiced separately
The Cowboy Way
Covered support and project labor included
Unpredictable IT
No dedicated point of contact
The Cowboy Way
Your Cowboy Technologies support team
What’s Included
Unlimited IT Support — No Hourly IT Bills
24/7 remote support and covered onsite service during regular business hours, without per-ticket or hourly charges for covered support.
Covered Onsite Support & Project Labor
From everyday troubleshooting to installations, upgrades, and projects, covered service and project labor is included under your Ultimate Care agreement.
Security Monitoring & Protection
Proactive security monitoring, threat detection, antivirus, and endpoint protection help safeguard your business.
Proactive Technology Management
Device monitoring, updates, and patch management help identify issues early and reduce unnecessary interruptions.
Predictable Monthly IT Spending
Covered support and project labor is included in your monthly agreement. Hardware, software licensing, third-party fees, and separately quoted products are additional.
24/7 Proactive Monitoring
Your network is watched around the clock so we can catch issues early, before they become outages.
Identity Verification
Password resets and sensitive account requests are verified through our identity verification process before we act.
Microsoft 365 & Vendor Coordination
Cowboy can manage Microsoft 365 and work with your other technology vendors on your behalf, based on your agreement.
Your Cowboy Technologies Support Team
A coordinated team familiar with your business, not an anonymous ticket queue.
Additional Solutions Available
Every business has different technology and security needs. Cowboy Technologies offers additional solutions that can be tailored to your environment and managed alongside your Ultimate Care services.
Backup & Disaster Recovery
Protect critical data with managed backups and a recovery plan built around your business.
Multi-Factor Authentication
Add a second layer of sign-in protection for your accounts and applications.
Managed Firewalls
Network protection that is configured, monitored, and kept current for you.
Advanced Email Security
Extra filtering to help keep phishing, spoofing, and malicious attachments out of inboxes.
Phishing Simulations & Security Awareness Training
Ongoing training and practice that help your team recognize threats.
Compliance Assistance & Documentation
Help implementing and documenting selected security controls for your industry requirements.
Ready for IT That Works While You Sleep?
Get the support, security, and expertise of a managed IT team—with more predictable monthly costs.