Client Support
How Can We Help You?
Whether you need IT assistance, copier service, supplies, or access to your support portal, our local team is here to help you get to the right place.
Copier & Printer Support
Equipment service, repairs, troubleshooting, toner, and supply requests.
Email: service@cowboytechs.com
IT Support
Computer, network, Microsoft 365, cybersecurity, and general technology assistance.
Email: support@cowboytechs.com
Technician labor and response arrangements depend on your service agreement.
Ultimate Care 24/7 Remote Support
Contracted Ultimate Care clients have access to 24/7 remote support according to their agreement.
Email: helpdesk@cowboytechs.com
Not sure which plan you have? Call us and we will point you the right way.
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Contact & Service Hours
Main Phone
Office Hours
Monday–Friday, 8:00 AM–4:00 PM
3370 Nacogdoches Rd. Ste 152, San Antonio, TX 78217
Standard Service Hours
Monday–Friday, 8:00 AM–5:00 PM
After-hours, weekend, and holiday service may be available at additional rates and must be prearranged, except where your agreement provides otherwise. Contracted Ultimate Care clients receive 24/7 remote support under their agreement.
What to Have Ready
A few details help us get you to the right person faster.
Copier & Printer Requests
- Equipment make and model
- Equipment ID or serial number, if available
- Error code or problem description
- Contact person and equipment location
IT Support Requests
- Brief description of the issue
- Device or affected user
- Any error message
- Whether it affects one person or multiple employees